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Luxury Vinyl Plank

Click Luxury Vinyl Tile Limited Warranty-Residential/Light Commercial

Residential Warranty

  • FERMA warrants that its click luxury vinyl planks (with locking system) under the brand names of Wood Tek / Vinyl Trends Series & Natural Click Series, in its original manufactured condition, will be free from manufacturing defects, and will not wear through and expose the core material, delaminate, or lose original pattern, under normal residential usage for a period of 35 years from the date of purchase. The interior temperature and relative humidity must be controlled and maintained as described below. Ten percent of the flooring must have for-mentioned issues of claimed defects over total installed flooring.

Commercial Warranty

  • FERMA also warrants that its click luxury vinyl planks (with locking system) under the brand names of Wood Tek / Vinyl trends Series & Natural Click Series, in its original manufactured condition, will be free from manufacturing defects, and will not wear out and delaminate under normal light commercial usage for a period of 10 years from the date of purchase. Light commercial usage is defined as environments which do not have heavy commercial traffic, where the flooring is not exposed to a heavy commercial maintenance schedule and where the interior temperature and relative humidity could be controlled and maintained as described below. Ten percent of the flooring must have for-mentioned issues of claimed defects over total installed flooring.
  • FERMA’s liability under the commercial. Residential, and water warranty is limited to replacing only the boards deemed defective. If FERMA is unable to provide a replacement, FERMA will refund the purchase price of the boards deemed defective ONLY on a prorated basis, taking into consideration the remaining life of the limited warranty. Due to color variations between dye lots, UV light, and/or character marks, new or replacement flooring may not exactly match samples of existing flooring. Slight color and tone variations may occur. This is to be expected and accepted when matching old with new flooring.
  • The warranty does NOT cover any loss of time, inconvenience, incidental expenses, such as, but not limited to cost and labor incurred in the removal or reinstallation of the defected or affected materials, any other incidental or consequential damages or costs, and is not responsible for damages or costs incurred by delivery delays, or order errors. The limitation of this warranty is limited to the flooring product only, and any monetary damages cannot exceed the cost of the flooring and are limited to the FERMA flooring product only.
  • The floor must be installed according to the installation instructions and the maintenance guidelines must be followed for this warranty to be effective.

Terms of Warranty residential and commercial

  • Warranty applies solely to original purchaser purchasing through an authorized dealer where product have been paid for in full. This warranty is non-transferable and applies only to the original purchaser.
  • Normal interior environmental conditions must be maintained. Normal interior environmental conditions mean temperature between 65F-85F and relative humidity of 35% -55% year round. Environmental conditions outside these limits will void warranty.
  • It is allowed up to 5% waste factor or allowance for natural or manufacturing defects. Any defect in the flooring that does not exceed this waste factor or allowance (up to 5% of the total square footage of the purchase) is NOT to be covered by the warranty.
  • This warranty covers the original factory finish only. Applying another finish and o/or re-sanding may damage the factory original finish and will invalidate the warranty.
  • The warranty does not cover flooring material installed with obvious defective boards. Installation denotes acceptance. It is the purchaser of this product, and installer’s responsibility to examine the products prior to installation and cull out unacceptable boards. Installation of flooring denotes installer and owner accepts the materials, even if owner or purchaser is absent at the time of installation. Flooring must be installed correctly, following our installation instructions.
  • Ferma Flooring maintenance and installation instructions must be followed and implemented. This product is for indoor use only, and the environment where installed must be climate controlled at all times as per the installation instructions.
  • If there is any product discrepancy or not acceptable, DO NOT INSTALL it. The seller should be contacted immediately. Installation of flooring denotes installer and owner accept the materials, even if an owner is absent at the time of installation. The manufacturer shall not be responsible for costs associated with repairing or replacing flooring installed with visible defects.
  • It is the purchaser/installer’s responsibility to determine the suitability of the job site environment and sub-surfaces involved. Installation must follow recommendations of the construction industry and the material’s manufacturer as well as local codes. Reference is made to NWFA requirement for minimum job site conditions and substrate requirements. See Laminate Installation as the reference.
  • FERMA declines any responsibility for job failure or non-acceptability from or associated with sub-floor/substrates or job site environmental deficiencies. FERMA will not provide technical or product support, or inspection services to identify or cure moisture issues, or subfloor irregularities at a particular job site.

Warranty Exclusions

Following is to summarize additional EXCLUSION under this warranty; any claim under the EXCLUSION is NOT to be covered by the warranty:

  • The warranty does NOT cover any loss of time, inconvenience, incidental expenses, such as, but not limited to cost and labor incurred in the removal or reinstallation of the defected or affected materials, and any other incidental or consequential damages or costs.
  • Any issue resulting from fire, intentional or unintentional abuse, misuse, and damage caused by flooding, plumbing and appliance leak, chemical spillage, water leakage through sliding glass doors or walls, vacuum cleaner beater bar, improper caster wheels, and cutting from sharp objects, exposure to sand, dust from sheetrock sanding or other abrasives, indentations and scratches which can include, but are not limited to causation by pets, furniture, appliances, tools, heels, toys, etc. Any exterior applications are not covered by this warranty. Damage caused by pets, spiked heels, negligence, insects, or use of non-recommended maintenance procedures are also not covered by this warranty.
  • FERMA is not responsible for any issues resulting from excessive moisture such as but not limited to any issues resulting from sub-floor inadequacies or failure to follow maintenance procedures. Accordingly, this warranty excludes all job site related conditions, and FERMA will not provide technical or product support, or inspection services to identify or cure moisture issues at a particular job site. Floor covering installed in inappropriate locations, is excluded from this warranty, such as wet rooms or sauna rooms.
  • Variation of color, shade, or texture of the flooring delivered from those shown on samples or photographs is not considered a defect. Discoloring from heat or sunlight, and gloss and color reduction is not also considered a defect. Those are not covered by this warranty.
  • Always protect your flooring when moving furniture, and or appliances, by lifting and not sliding. Scratches, gouges or damages from moving chairs, furniture, and appliances, or other, are not warranty items and are not covered. The use of better protective pads for chair legs is recommended.
  • All installation issues are not covered by this warranty.
  • Warranties are non-transferable and apply to customers who originally purchased and installed said FERMA Flooring product. The original, paid in full invoice is required. Claims must be filed by the original purchaser who must still be the owner of the home.
  • Improper Maintenance and abuse: Besides what has been mentioned in this warranty, other improper maintenance includes but not limited to using of non-recommended maintenance and floor-care products, such as use of steam mopping, oil soaps, liquid or paste wax products, other household cleaners containing lemon, orange, or Tung oils; neglecting or abusing of floor, such as build up of film on surface, not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy objects; furniture or appliances. Having dirty or improperly operating casters; spiked or damaged heels; pet urine, clawing and scratching; falling or dropping objects which could dent or fracture the floor and finish. Dents or scratches in the floor caused by furniture, appliances, casters or normal foot traffic, or other, are also not to be covered by this warranty. Gloss unit reduction also is not a defect, and can be corrected by a recoat.
  • Improper Environment: Besides what has been mentioned in this warranty, other improper environment includes but not limited to Fading, discoloration, or other damage due to excessive temperatures, high humidity or excessive direct sunlight exposure, manmade or natural disaster, such as leaking or broken plumbing, landscape watering or irrigation, fire, flood, earthquake, insect infestation, or standing water during or after construction, excessive moisture infiltrated from side walls, sub-floor or any other source. Discoloration or floor failure due to installation next to an excessive heat source. Normal wearing of the finish in high traffic areas, pivot points and seating areas is also not to be covered by this warranty.
  • No dealer, installer, retailer, distributor, agent or employee of FERMA Flooring has the authority to alter limitations of this warranty.
  • Squeaking and floor noise issues are not product related issues and are not covered. Noise from flooring is an installation or sub floor issue.
  • Ferma Flooring does not warranty any damages caused by Mold, or Mildew. This can be caused by, but not limited to leaky pipes, flooding, standing water, and hydrostatic pressure.
  • Surface scratches, changes in shading, texture and/or gloss levels during the life of the floor are not defects and are not warrantied.
  • Flooring installed on steps are allowed, but are not covered by this warranty.
  • Wall and floor molding have no warranty.
  • This warranty covers the original factory finish only. Applying another finish and o/or re-sanding may damage the factory original finish and will invalidate the warranty.
  • Minor shading, color, or texture differences.
  • If, prior to installation, the flooring is not acclimated to room temperature (between 65°F and 85°F) at the job site for 24 to 48 hours, and if, after installation, the flooring is not continuously maintained at such temperature, damage incurred will not be covered by your warranty.

Limited Lifetime Water Warranty:

  • The wood tek / vinyl trends series & Natural Click Series planks are warranted to be 100% waterproof. When exposed to average household spills, this product will maintain its structure and stability, without significant damage to the product.
  • Flooding, prolong exposure to water, standing water, broken or leaking pipes, Dishwasher, or another appliance leakage, seepage from exterior walls, subfloors, or other, is not a normal occurrence and is a causality event, of which is not covered by this warranty. These events are usually covered by homeowners insurance.
  • Any mold or mildew claims are excluded, and not covered by this warranty. This issue can occur from standing water and from excessive exposure to high humidity levels. This is an environment issue in the area of installation, and is not covered under this warranty, and is excluded from any claims.
  • All other conditions and exclusions apply that are listed above, in the “Terms of warranty residential and commercial”, and “Warranty Exclusions” listing.

 

Conditions

  • THIS WARRANTY DOES NOT APPLY TO DISCONTINUED ITEMS, CLOSE OUT ITEMS, OR ITEMS SOLD “AS IS.” ALL SUCH PRODUCTS ARE SOLD “AS IS” AND SHALL NOT HAVE ANY WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS WARRANTIES, IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY (EXPRESS OR IMPLIED), WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE (EXPRESS OR IMPLIED), OR ANY OTHER WARRANTIES REQUIRED BY LAW OR FACT.
  • FERMA FLOORING DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL FERMA FLOORING HAVE ANY OTHER LIABILITY OR ANY MONETARY LIABILITY TO BUYER IN EXCESS OF THE PURCHASE PRICE OF THE FERMA FLOORING PRODUCT ONLY. FERMA FLOORING EXPRESSLY EXCLUDES AND SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. THE WARRANTY DOES NOT APPLY IN ANY STATE WHICH DOES NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.
  • THE WARRANTY SHALL BE GOVERNED BY AND CONSTRUCTED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW JERSEY. ANY ACTION BROUGHT IN SEEKING THE RESOLUTION OF ANY CONTROVERSY ARISING OUT OF OR RELATING TO THE WARRANTY SHALL BE BROUGHT IN THE COURTS OF THE STATE OF NEW JERSEY.
  • IF AFTER READING THE ABOVE WARRANTY, YOU FIND A WARRANTY EXISTS, CONTACT THE FERMA FLOORING AUTHORIZED DEALER, FROM WHICH YOU PURCHASED YOUR FLOORING TO FILE YOUR CLAIM. IF THE DEALER DOES NO LONGER EXIST, PLEASE CONTACT FERMA FLOORING IN WRITING, DIRECTLY. A COPY OF YOUR ORIGINAL PURCHASE RECEIPT MUST ALSO BE SUBMITTED IN ORDER TO INITIATE, AND MOVE FORWARD ON YOUR CLAIM. ALSO, STATE THE DESCRIPTION OF ISSUE OF CLAIM, WHICH ITEM IN THE ABOVE WARRANTY APPLIES TO YOUR CLAIM AND WHY THE CLAIM IS BEING MADE. ALSO INCLUDE PICTURES OF YOUR STATED CLAIM ISSUE. PLEASE ADDRESS TO FERMA FLOORING, ATTENTION CLAIMS, 83 MAYFIELD AVE. EDISON NJ 08837, OR EMAIL TO: SALES@FERMAFLOORING.COM
Summary
Luxury Vinyl Plank Warranty
Article Name
Luxury Vinyl Plank Warranty
Description
FERMA warrants that its click luxury vinyl plank under the Natural Click Collection, in its original manufactured condition.
Author
Publisher Name
FERMA Flooring
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